Find support

There are a range of support services and programs available within the Faculty, and across UQ, to help support your mental and physical wellbeing, help with your studies, and connect you with other students.

We also encourage you to explore myUQ, and the UQ Ask App. The answer to almost every question you will have during your time at UQ can be found here.

Help and support within your courses

There are a range of people and resources available to support your studies.

Course Coordinator

Each course has a designated Course Coordinator. This is the academic responsible for running a particular course (subject). Where you can’t find the information/support that you require via the other materials below, this is the person you should get in touch with. Their contact details will be in the course profile.

Course Profile

At the start of the semester, the course coordinator will provide details about how the course will run in the course profile. This will include details about how the assessment (including due dates) is structured; and how to get in contact with the course coordinator and other teaching staff. If you have a question about how the course will run, check here first.

Course Blackboard page

This is the course website. This is where teaching staff in the course will post resources such as lecture notes, lab materials, and tutorial activities. Details about what is happening in the course will frequently be posted to the announcements page (and often sent to your student email as well), and you should check here daily during semester.

Scheduled class times

It is strongly encouraged to ask questions to lecturers and tutors (particularly those related to academic material) during your scheduled classes.

Online forums and discussion boards

Most courses will have an online forum or discussion board where you can post and respond to questions. Depending on the course, these may be in Blackboard, Piazza, Slack, Discord. Check the course profile, blackboard and listen during the first week of class: your course coordinator will explain where this will be setup.

Semester 1, 2024 FYELC Tutor Timetable

Tutors will be available in the First Year Engineering Learning Centre, Room C201, Hawken Engineering Building (50), St Lucia Campus. Refer to the First Year Engineering Learning Centre to view the Tutor Timetable.

What to do if you are sick?

If you are sick (or there are other circumstances outside your control that mean you will miss class or assessment), there are things you can do to keep up to date (or catch up) your studies:

Sections 5 and 6 of the course profile will provide details of what you need to do if you need to apply for an extension to an assessment due date, or for a deferred exam. If you are having trouble with this process, you can get in touch with the School that manages the course.

If you miss classes, you will need to catch up on those course materials. Many class activities like lectures are routinely recorded, and many tutorial-style activities have detailed notes/slides/solutions. As such, you will be able to simply access these on the course blackboard page. If materials aren't routinely posted, or the activity can only be done in a particular setting (i.e. a laboratory experiment), you can get in touch with the course coordinator to find out what options you have for catching up the work.

Academic advice

Academic advisors can help you choose your courses and plan the enrolment for your degree with consideration to:

Your career goals and interests
Your academic interests
High school subjects or previous university courses that you have completed

They may also be able to answer academic questions about:

Whether or not to withdraw from a course during a semester, and the consequences it may have for your future study
Choosing an appropriate study load if you have significant responsibilities outside of your university commitments
Changing your program (degree) including adding or removing a dual degree

Full details of academic advisors can be located on the Faculty academic advice page.

Engineering Architecture and Information Technology (EAIT) Faculty Office

The Faculty office is responsible for administering your program (degree).

They can assist you with queries about:

Progression in your program
Changing the degree you are enrolled in (i.e. adding or removing a dual degree)
Changing your study load (for example, reducing from the typical four course (#8) per semester study load)
Deferring or interrupting your studies
Applying for credit from tertiary studies you have completed at another institution
Questions about the rules for the program you are enrolled in
Other general enquiries when you are not sure who to ask

School offices

School offices are responsible for administering courses. They can assist you:

If you are having difficulties enrolling in a course
With requests for deferred assessment (i.e. if you are sick and can’t sit/complete an assessment item)
If you are having trouble contacting the course coordinator for a particular course; or you want to discuss an aspect of the course with someone other than the course coordinator
You may be referred here by your course coordinator for particular administrative enquiries.

The Schools within the Faculty of Engineering Architecture and Information Technology:

Student Support and Wellbeing Services

Student Support and Wellbeing Services provides a range of free services to support you during your time at UQ. If you need help with a problem that is not related to your degree, or academic studies, this is often the first place to go.

They provide:

Counselling and mental health support
Accommodation
Diversity, Disability and Inclusion
Support for international, interstate and other students moving to Brisbane
Faith
Financial support

For further details, visit the Student Central page.

Student Union student advocacy and support

Still not sure where to go?

If you are a First Year Bachelor of Engineering (Honours) Student (including BE(Hons)/ME and Dual Degrees), get in touch with the First Year Engineering Learning Centre.
If you are a Bachelor of Information Technology or Bachelor of Computer Science student; or Postgraduate Computing Student (including Information Technology, Computer Science, Data Science, Cyber Security or Interaction Design) get in touch with the School of Electrical Engineering and Computer Science Office
If you are a First Year Bachelor of Design, Bachelor of Architectural Design, Master of Architecture or Master of Urban Design & Development Student, get in touch with the School of Architecture, Design and Planning Office
If you are a Postgraduate Engineering Student (including Master of Engineering, Master of Engineering Science, and Master of Sustainable Energy):
- If your Field of Study is in Chemical Engineering, Bioengineering, Urban Water; or you are in the Master of Sustainable Energy, get in touch with the School of Chemical Engineering Office
- If your Field of Study is Civil Engineering, get in touch with the School of Civil Engineering Office
- If your Field of Study is Mechanical Engineering, Materials & Manufacturing Engineering, Mechatronic Engineering or Renewable Energy Engineering, get in touch with the School of Mechanical and Mining Engineering Office
- If your Field of Study is Electrical or Software Engineering, get in touch with the School of Electrical Engineering and Computer Science Office

Test and tag for current students

Electrical items used within the EAIT Faculty must undergo electrical safety testing (Test and Tag) prior to use. This includes electrical laboratory equipment, workshop machinery, electrical IT items such as PC's and screens, as well as AC power adapters and chargers that are plugged into electrical outlets throughout EAIT.

Note: Any battery-powered devices such as tablets or laptops, do not require testing. Only the associated charger/adapter and/or any mains power lead that plugs into an electrical outlet requires testing.

The test performed on these items is non-destructive, non-invasive and only takes a few minutes. Once tested, an adhesive tag is attached to each item. This tag shows the test date and the date when the item is due to be retested. It is the operator's responsibility to visibly check that any item of electrical equipment shows no signs of damage and has an in-date test tag prior to using it. If an item has no test tag or is damaged, Do NOT use the equipment. Ensure it is switched off and secured so others cannot use it.

'Walk up' test and tagging is available Monday to Friday from 8:00am to 3:00pm at the EAIT Delivery point in the Andrew N. Liveris Building 46 room 131. (No booking required)

Enquiries regarding Test and Tagging can be sent to facilities@eait.uq.edu.au

**Please note that international power adapter plugs, piggyback plugs and un-switched power boards are not permitted for use within UQ**

Additional guidance on Electrasafe test and tag at UQ can be found here.

Swipecard access

EAIT student IT support

The EAIT Student IT Resources site is to provide online assistance for the coursework students of EAIT. We recommend you look first on these pages before submitting a help desk request.

If you are unable to find a solution to your problem here, send an email to helpdesk@eait.uq.edu.au including as much relevant information as possible (a student number and building/lab/room are particularly useful, as well as a clear problem description and information on how to replicate if applicable). This will register a Request Tracker (RT) job, and a member of the IT Infrastructure Group will contact you as soon as possible.