Help and Support for Orientation
Need help finding your Orientation session, or have questions about your program and enrolment? Find the answer to your question below, or get in touch with our team.
Get ready for orientation
To complete your orientation, you need to do five things:
| 1 | Download the UQ Nav app | If you are attending any events on-campus, install the UQ Nav app to help you find your way around the UQ Campus. |
| 2 | Install Zoom | If you will be attending any events online, install Zoom on your device, and log in with your UQ username and password. |
| 3 | Questions | Make a note of any questions you may already have and bring them along to the information session for your program. Each session will include a Q&A with your academic advisors. |
| 4 | Attend | Attend the orientation information sessions for your program. |
| 5 | Follow us | Follow us on Facebook (@UQEngTech and @UQArchitectureSchool) and Instagram (@UQEngTech and @UQArchitecture) to keep up to date with EAIT events. |
Questions?
| I can't access my Orientation session | Orientation sessions are held using Zoom, an online video, audio and screen sharing platform. You'll be asked to log in to Zoom using your UQ student username and password. Before Orientation, ensure you have Zoom installed on your device and practice logging in with your username and password. UQ provides information and support for installing Zoom, and accessing your UQ username and password. |
| I don't know my UQ username or password | UQ provides information and support for accessing your student username and password. |
| I can't find the right Orientation session for my program (degree) | If you're unsure which Orientation session you should attend, get in touch via live chat below or email enquiries@eait.uq.edu.au. |
| I can't access the meeting link | The meeting link to your live Orientation session can be found in the event page for the session you want to attend. If you aren't sure which sessions you should attend, get in touch via live chat below or email enquiries@eait.uq.edu.au. |
| My Zoom meeting session has crashed - what do I do? | First, try and reconnect to the meeting using the link as posted in the event page. Any systematic technical issues will be flagged on the event page. Return to the event page for your session and refresh the page to see any new notifications. A new meeting link will be posted as soon as possible. |
Questions about programs and enrolment?
- Adding or changing courses (subjects)?
- Interpreting or arranging your timetable?
- Applying for credit for previous studies?
- Changing degrees?
Find support or get in touch with the EAIT Faculty Office team via live chat or email: enquiries@eait.uq.edu.au.
Information for dual degree students
Are you a dual degree student studying the Bachelor of Engineering (Honours) with Computer Science, Information Technology or Design?
Please read this information carefully to understand which event you should register to attend. If you're unsure which session to attend, please contact the Faculty of EAIT: enquiries@eait.uq.edu.au.
Bachelor of Engineering (Honours) / Bachelor of Computer Science
If you are a Bachelor of Engineering (Honours) / Bachelor of Computer Science dual degree student, and you are able to attend campus, you should:
- Register to attend the Bachelor of Engineering (Honours) Welcome (on campus)
- Meet with Academic Advisors and Program staff at the Expo and Lunch.
- Watch the recorded welcome presentation for the Bachelor of Computer Science.
Bachelor of Engineering (Honours) / Bachelor of Information Technology
If you are a Bachelor of Engineering (Honours) / Bachelor of Information Technology dual degree student, and you are able to attend campus, you should:
- Register to attend the Bachelor of Engineering (Honours) Welcome (on campus)
- Meet with Academic Advisors and Program staff at the Expo and Lunch.
- Watch the recorded welcome presentation for the Bachelor of Information Technology.
If you are an external student, you should attend the Bachelor of Engineering (Honours) and Bachelor of Information Technology online welcome presentations.
Bachelor of Engineering (Honours) / Bachelor of Design
If you are a Bachelor of Engineering (Honours) / Bachelor of Design dual degree student, and you are able to attend campus, you should:
- Register to attend the Bachelor of Engineering (Honours) Welcome (on campus)
- Meet with Program staff at the Expo and Lunch.
- Contact the Bachelor of Design Academic Advisor to arrange an appointment.
- Unable to attend campus - Please contact the School of Architecture.