Centre for Enterprise AI

Australia’s first research centre dedicated to Enterprise AI development and successful adoption

The Centre for Enterprise AI, established in 2025 and headquartered at The University of Queensland, brings together research, industry, and government towards building research capability and leadership for supporting Australian enterprises towards transformative innovations as they face a fundamentally changed AI-driven economic and social system. The Centre brings together academic expertise across technology, management, policy, law, economics, and design.

Enterprise AI refers to AI technologies developed to address business and organisational needs, in both public and private enterprises. It is expected to be highly customisable to integrate with existing infrastructure and enterprise software systems, while flexible enough to scale capabilities as demands shift. It puts a strong emphasis on trust, reliability and security, and creating value for competitive advantage and social good. Enterprise AI contrasts with Consumer AI, which is designed for use by individuals, enhancing convenience in everyday tasks.

• Personalised Customer Service: An AI-driven chatbot that uses natural language processing (NLP) and generative AI to interact with customers in a conversational manner. The chatbot handles a variety of customer inquiries, from account information to transaction disputes. 
• Taxpayer Assistance: AI-driven assistance to taxpayers with common queries about tax returns, payments, and other tax-related issues to provide accurate and timely responses. 
• Supply Chain Efficiency: AI for inventory management and supply chain efficiencies through enhanced operational workflows, optimising rostering, and achieving productivity benefits.