Faculty of
Engineering, Architecture and Information Technology

Need help finding your Orientation session, or have questions about your program and enrollment? Find the answer to your question below, or get in touch with our team.

Have questions about how to attend, or need technical support?

I can't access my Orientation session

Orientation sessions are held using Zoom, an online video, audio and screen sharing platform. You'll be asked to log in to Zoom using your UQ student username and password.

Before Orientation, ensure you have Zoom installed on your device and practice logging in with your username and password.

UQ provides information and support for installing Zoom, and accessing your UQ username and password.

I don't know my UQ username or password

UQ provides information and support for accessing your student username and password.

I can't find the right Orientation session for my program (degree)

If you're unsure which Orientation session you should attend, get in touch via live chat below or email enquiries@eait.uq.edu.au.

I can't access the meeting link

The meeting link to your live Orientation session can be found in the event page for the session you want to attend. If you aren't sure which sessions you should attend, get in touch via live chat below or email enquiries@eait.uq.edu.au.

My Zoom meeting session has crashed - what do I do?

First, try and reconnect to the meeting using the link as posted in the event page. Any systematic technical issues will be flagged on the event page. Return to the event page for your session and refresh the page to see any new notifications. A new meeting link will be posted as soon as possible.


Questions about programs and enrollment?

Got questions about any of the following:

  • Adding or changing courses (subjects)?
  • Interpreting or arranging your timetable?
  • Applying for credit for previous studies?
  • Changing degrees?

Get in touch with the EAIT Faculty Office team via live chat below or send us an email at enquiries@eait.uq.edu.au.

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